Privacy Policy

1. Introduction

Roe Realty ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through our website, emails, phone, social media, property enquiries, appraisals, and real estate services.

2. What Personal Information We Collect

We may collect personal information such as:

• Full name
• Phone number and email address
• Residential and postal address
• Property details (sale, purchase, rental or enquiry information)
• Identification documents (where required for compliance)
• Financial or tenancy-related information (where applicable)
• Communication history with us

We may also collect non-personal information such as website usage data, cookies, and analytics to improve our services.

3. How We Collect Information

We collect personal information when you:

• Submit an enquiry via our website or forms
• Request an appraisal or property information
• Engage us to buy, sell, or manage property
• Attend inspections or open homes
• Communicate with us via email, phone, or social media
• Interact with our website or digital advertising

Where reasonable and practical, we collect information directly from you.

4. Why We Collect Your Information

We collect and use your personal information to:

• Provide real estate services (sales, leasing, appraisals, management)
• Respond to enquiries and requests
• Market properties and services (where permitted)
• Facilitate property transactions and inspections
• Maintain internal records and client communications
• Meet legal and regulatory obligations under Queensland law

5. Disclosure of Personal Information

We may disclose your personal information to:

• Property owners, buyers, tenants, and landlords (where relevant)
• Contractors and service providers (photographers, trades, marketing platforms)
• Legal, financial, and professional advisors
• Government agencies or regulatory bodies where required by law
• Technology providers that support our business systems

We do not sell personal information.

6. Direct Marketing

We may use your personal information to send property updates, market information, and services that may be relevant to you.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes secure systems, access controls, and data protection practices consistent with industry standards.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

To do so, please contact us using the details below.

9. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience, monitor performance, and understand visitor behaviour.

This data does not personally identify you.

10. Overseas Disclosure

In some cases, your information may be stored or processed by third-party service providers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.

11. Complaints

If you believe we have breached your privacy, you may contact us. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).